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Lodging Managers

The hospitality and tourism industry is growing around the world and offering plethora of job opportunities. There is great demand for trained and qualified Lodging Managers besides, you should be friendly, sociable and must have good interpersonal skills to make your mark in this industry.

Lodging mangers are responsible for delivering friendly, efficient customer service. They plan, direct and coordinate activities for loding and accommodations for the guests. Most lodging managers work in traditional hotels and motels, but some work in other lodging establishments, such as recreational camps and RV parks, inns, boardinghouses, and youth hostels.

The following are types of lodging managers:
General Managers oversee all lodging operations at a property usually all the departments and multiple layers of management. These departments may include housekeeping, personnel, office administration, marketing and sales, purchasing, security, maintenance, recreational facilities, and other activities. For more information, see the profiles on human resources managers; public relations managers and specialists; financial managers; advertising, promotions, and marketing managers; and food service managers.

Revenue managers work in financial management, monitoring room sales and reservations, overseeing accounting and cash-flow matters at the hotel, projecting occupancy levels, and deciding which rooms to discount and when to offer special rates.

Front-office managers coordinate reservations and room assignments and train and direct the hotel’s front-desk staff. They ensure that guests are treated courteously, complaints and problems are resolved, and requests for special services are carried out. Most front-office managers also are responsible for handling adjustment to bills.

Convention service managers coordinate the activities of various departments to accommodate meetings, conventions, and special events. They meet with representatives of groups to plan the number of conference rooms to be reserved, design the configuration of the meeting space, and determine what other services the group will need, such as catering or audiovisual requirements

Role of Lodging Managers

  •  Inspect guest rooms for cleanliness and appearance
  • Greet and register guests
  • Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
  • Answer questions from guests about hotel policies and services
  • Handle hotel finances
  • Hire and fire staff members
  • Taking care of guests comfort
  • Deal with customer complaints in a professional manner
  • Coordinate front-office activities of hotels or motels and resolve problems
  • Set room rates and budgets, approve expenditures, and allocate funds to various departments

Skills of Lodging Managers

Customer-service skills: Lodging managers must have excellent customer-service skills to ensure the best services for hotel’s success.
Interpersonal skills: Lodging managers should have effective communication and interpersonal skills  as they deal with  different types of people and must have positive interactions with guests and hotel staff, even in stressful situations.  
Leadership skills: All lodging managers must establish good working rapport to ensure a productive work environment.
Listening skills: All lodging managers should have excellent listening skills. Listening to the needs of guests allows managers to take the appropriate course of action, ensuring guests’ satisfaction. Listening to the needs of workers helps them keep good working relationships with the staff.
Managerial skills: Lodging managers address budget matters and coordinate and supervise workers. Operating a profitable hotel is important, as is the need to motivate and direct the work of employees.
Organizational skills: Lodging managers keep track of many different schedules, budgets, and people at once. This task becomes more complex as the size of the hotel increases.
Problem-solving skills: The ability to resolve personnel issues and guest-related dissatisfaction is critical to the work of lodging managers. As a result, they must be creative and practical when solving problems.

Work Schedules

Most lodging managers work full time. Because hotels are open around the clock, evening and weekend work is common. Some managers must be on call 24 hours a day.

Sample of reported job titles:

Front Office Manager, Hotel Manager, Resort Manager, Front Desk Manager, Night Manager, Director of Front Office, Rooms Director, Bed and Breakfast Innkeeper

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